Frequently Asked Questions

All orders ship within 1–2 business days via USPS or UPS. If any delays occur — such as backordered or made-to-order items — you will receive an email with an updated estimated ship date.

Most orders ship via USPS Ground Advantage or UPS Ground Saver. If you require an alternate method for your location, please contact us.

Apparel items are fulfilled by print-on-demand partners who ship directly to you. Estimated timeframes are shown at checkout.

If you reach out before your order ships, we can usually cancel it. If already shipped, mark the package "Return to Sender" and return it to USPS — then email us so we can process your refund promptly.

Apparel orders through our fulfillment partners cannot be cancelled once placed. Please contact us for assistance.

Textiles & apparel: Returns are accepted within 30 days of delivery. Please reach out within that window to request a return authorization.

Personal care, tea blends, and food items: For health and safety reasons, these items are non-returnable.

Contact us with your order details and reason for return. We will issue a return authorization and send further instructions. Returns must be requested within 30 days of delivery.

All equipment is thoroughly cleaned to minimize cross-contact. However, products are prepared in a facility that handles gluten, nuts, and other allergens. If you have a specific sensitivity, please contact us before ordering.

Ivy maintains a dedicated Holistic Pet Care resource with guidance on herbs and supplements for animals. As always, consult a veterinarian familiar with integrative medicine before starting any new regimen for your pet.

No. Ivy is a health educator, researcher, and informed consent advocate — not a licensed physician. All content on this website and during consultations is for educational purposes only and does not constitute medical advice. Please consult a qualified healthcare professional before making changes to your health regimen.

At this time, Ivy offers virtual appointments only, which allows her to work with clients regardless of location. Book a consult here.

Ivy regularly publishes in-depth articles and maintains a Free Resources section covering herbal medicine, holistic health, pet care, and more.

Pricing depends on project complexity, number of pages, integrations, and design scope — all defined in a mutually agreed-upon proposal. Get in touch for a custom quote.

Ivy is flexible and can work with most major platforms. She has extensive experience with WordPress, Shopify, and Squarespace, and has worked with others as well.

Yes. Website maintenance and management is available and billed hourly. Contact Ivy with details about your needs for a quote.

Yes. Payment plans are available, though all projects require a paid deposit to begin. Please communicate any payment constraints upfront so they can be included in the contract.

Yes — Ivy works with clients anywhere, meeting virtually for most projects. In-person meetings can also be arranged. View the portfolio to see past work.

Social media management is not currently offered. Get in touch for updates on available services.

No. Ivy is a clinical herbalist, health educator, researcher, and informed consent advocate. She is not a licensed physician and does not diagnose, treat, or prescribe.

Ivy values practical, hands-on learning alongside formal study. Full details on her education, certifications, and background are on the About page.

If your question isn't answered here, visit the Contact page to reach Ivy directly.